Last updated: October 28, 2025
Look, we get it - nobody really enjoys reading these things. But hey, we're serious about keeping your info safe, so we're gonna be straight with you about what we do with your data.
At Glaivor Nexus, we've been working on European performance and luxury vehicles for years, and we treat your personal information with the same care we give your BMW or Porsche. This policy explains what info we gather when you use our services or visit our shop, and what we actually do with it.
When you book an appointment or drop off your ride, we'll need the basics - your name, phone number, email address, and where you're located. Pretty standard stuff, really. We can't exactly call you when your Audi's ready without a phone number, right?
We'll keep records of your vehicle's make, model, year, VIN number, mileage, and service history. This isn't us being nosy - it's actually super important for tracking maintenance intervals and making sure we're using the right parts and procedures for your specific vehicle. Every BMW M5 isn't the same, you know?
We collect payment card details and billing addresses when you pay for services. Don't worry though - we use secure payment processors and don't store your full card numbers on our systems. That stuff gets encrypted and handled by the pros.
When you're browsing our site, we collect some technical stuff - IP address, browser type, pages you visit, how long you stick around. Nothing creepy, just helps us understand what's working and what's not. Like, if everyone's bouncing off our services page, maybe we need to rewrite it, yeah?
Alright, so here's what we actually do with your data:
Schedule appointments, perform diagnostics, order parts, complete repairs, and keep you in the loop about your vehicle's status. Can't fix your car without knowing what's wrong with it, right?
Send you appointment reminders, service updates, and let you know when it's time for that oil change or brake fluid flush. We won't spam you - only important stuff about your vehicle.
Analyze how folks use our website and services so we can make things better. If something's confusing or broken, we wanna know about it and fix it.
Keep records for warranty claims, meet regulatory requirements, and protect both of us if there's ever a dispute. Just covering our bases, honestly.
We take security seriously - probably more seriously than we should admit for a small auto shop. But hey, we're dealing with people's personal info and expensive vehicles, so it matters.
All sensitive data is encrypted both in transit and at rest. Military-grade stuff.
Only authorized staff can access customer data, and only when they need it.
We backup everything regularly so your service history's never lost.
That said, no system is 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP and tell you what happened and what we're doing about it.
Since we're in Canada, you've got some solid rights when it comes to your personal data. Here's what you can do:
You can ask us what info we've got on you. We'll send you a copy, usually within a couple weeks.
If something's wrong - like an old phone number or incorrect vehicle info - just let us know and we'll fix it.
Want us to erase your info? We can do that, unless we're legally required to keep it (like for warranty or tax purposes).
Don't want service reminders or promotional emails? No problem - just click unsubscribe or tell us directly.
You can get your data in a format that's easy to move to another shop. We won't be offended, promise.
If you think we're not handling your data right, you can complain to Canada's Privacy Commissioner.
Look, if you've got questions or concerns about how we handle your data, just reach out. We're not lawyers - we're mechanics - so we'll explain things in plain English.
(416) 555-8347
service@glaivornexus.info
2847 Danforth Avenue, Toronto, ON M4C 1M3
We'll usually get back to you within a business day or two. If you need to exercise any of your privacy rights, just let us know and we'll walk you through it.
We might update this privacy policy from time to time - usually when laws change or when we add new services. If we make any big changes that affect how we use your data, we'll send you an email or post a notice on our website.
The version at the top of this page shows when we last updated it. Feel free to check back occasionally, though honestly, we don't change it that often.